Who we are
Our website address is: https://idealmedical.co.za/
Our physical offices are located at:
Unit 17 Central Office Park
257 Jean Avenue, DieHoewes
We provide laboratory equipment service/ repair as well as laboratory consumables and equipment supply
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Your contact information
Contact information is stored on our servers for a period of 365 days. No details are shared with any third party
Products/ Services Supplied
Our aim is to ensure the products we supply have as long a shelf life as is possible. Products vary in shelf life. Please check with us before purchase on the specific product shelf life.
Our equipment service/ repair carries a warranty period of 3 months, on condition that the equipment is used in accordance with the manufacturer’s instructions.
Product Return/ Refund policy
In the event of a product not meeting the specifications detailed on the product page, we will offer a product replacement on condition that the non conforming product is returned to our office and that 10% or less of the product has been used (for consumables) or that the equipment has not been used for longer than 3 weeks (for equipment). A refund can only be offered after an internal assessment of the returned product has been done by Ideal Medical Solutions. Refunds are to be deposited into the customer’s account within 30 days.